Danielle Ruest is passionate about helping people make the most of computer technology. She is a senior enterprise workflow architect and consultant with over 20 years’ experience in project implementations. Her customers include governments and private enterprises of all sizes. Throughout her career, she has led change-management processes, developed and delivered training, provided technical writing services, and managed communications programs during complex technology implementation projects. More recently, Danielle has been involved in the design and support of test, development, and production infrastructures based on virtualization technologies. She is familiar with most components of the Microsoft Windows Server System as well as security implementations, Active Directory Domain Services, Exchange Server, interoperability, manageability and virtualization. In addition, one of her best talents is communications through illustration, portraying complex concepts graphically and therefore, facilitating the understanding of these concepts. She is a Microsoft Most Valuable Professional for the Virtual Machine product line.